Shipping Policy for Ontimerapic
Effective Date: January 4, 2025
At Ontimerapic, we are committed to ensuring a smooth and efficient shipping process for our customers. This Shipping Policy provides detailed information regarding our shipping methods, delivery times, charges, and procedures.
1. Shipping Methods and Delivery Time
We offer a variety of shipping options to meet your needs, including:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- International Shipping: Available to selected countries, with delivery times varying based on the destination.
Please note that delivery times are estimates and can vary depending on factors such as location, weather, and third-party carriers.
2. Shipping Charges
Shipping charges are calculated based on the weight, size, and delivery location of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
- Free Shipping: We offer free standard shipping for orders over $100 within the contiguous United States.
- Flat Rate Shipping: For certain products, we may offer flat-rate shipping. The rate will be visible at checkout.
- International Shipping: International shipping rates vary depending on the destination country. Additional customs duties or taxes may apply.
3. Order Processing
Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing before your order is shipped. Orders placed on weekends or holidays will be processed the following business day.
Once your order is processed and shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
4. Shipping Restrictions
We currently ship to the United States and select international locations. If you are located outside of our shipping area, please contact our customer service team to inquire about special shipping arrangements.
Some items, due to size or weight, may have additional shipping restrictions or require special handling. These items will be clearly marked on our website, and we will notify you if any issues arise.
5. Packaging and Handling
We take great care in packaging your items to ensure they arrive safely. Fragile or large items may be packed with extra padding to prevent damage during transit. We also include all necessary paperwork (e.g., receipts, order summaries) in the package for your convenience.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website. If you have any issues with tracking your order, feel free to contact us for assistance.
7. Delivery Issues
While we make every effort to ensure timely and accurate deliveries, sometimes issues may occur during the shipping process. If your package is delayed, lost, or damaged during transit, please contact our customer service team immediately at info@ontimerapic.net. We will work with the carrier to resolve the issue and ensure you receive your order.
8. Missing or Incorrect Items
If you receive an incorrect or missing item from your order, please contact us within 7 days of receiving your package. We will verify the issue and take the necessary steps to resolve it, including issuing a replacement or refund.
9. Signature Confirmation
For high-value or large orders, we may require signature confirmation upon delivery. This ensures that your items are received securely and directly by you. If you are unavailable to sign for your package, please contact the carrier to arrange for another delivery attempt or pick up the package at their local facility.
10. Returns and Exchanges
If you need to return or exchange your item, please refer to our Return and Refund Policy for detailed instructions. Return shipping costs may apply, and items must be returned in their original condition and packaging to be eligible for a refund or exchange.
11. International Shipping
For international orders, shipping charges are calculated based on the destination, weight, and size of your items. Customs duties and taxes may apply depending on the destination country, and these are the responsibility of the customer. We encourage you to check your country’s import policies before placing an order.
12. Updates to the Shipping Policy
Ontimerapic may update this Shipping Policy from time to time. When we make updates, we will revise the “Effective Date” at the top of this page. We recommend checking this policy regularly for any changes.
13. Contact Us
If you have any questions or concerns regarding shipping or your order, please contact us:
Email: info@ontimerapic.net
Phone: (715) 445-3359
Website: www.ontimerapic.net
We are dedicated to providing an excellent shipping experience, and we are here to assist you every step of the way. Thank you for shopping with Ontimerapic!