Return Policy for Ontimerapic
Effective Date: January 4, 2025
At Ontimerapic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth and easy process.
1. Return Eligibility
We accept returns for most products within 30 days of receipt. To be eligible for a return, the item must meet the following conditions:
- Unused and Unassembled: The product must be in new, unused condition, with all original packaging, labels, and manuals intact.
- Unmodified: Products that have been modified, altered, or customized are not eligible for return unless they are defective.
- Not a Final Sale Item: Certain products, such as customized or clearance items, may not be eligible for return. Please check the product description for any exclusions.
2. How to Return an Item
If you wish to return an item, follow these steps:
Contact Us: Email our customer service team at info@ontimerapic.net with your order number, the item(s) you wish to return, and a brief reason for the return. You can also reach us by phone at (715) 445-3359.
Return Authorization: After reviewing your return request, our team will provide you with a Return Authorization Number (RAN) and detailed instructions for returning the item(s).
Pack the Item: Carefully pack the item in its original packaging, ensuring it is protected from damage during return shipping. Please include a copy of the invoice or packing slip with the item.
Return Shipping: You are responsible for the cost of return shipping, unless the item was defective, damaged, or incorrect. For your protection, we recommend using a traceable shipping service or purchasing shipping insurance.
3. Refunds and Store Credit
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that it may take a few business days for your bank or credit card company to process and post the refund.
- Store Credit: Alternatively, you can choose to receive store credit instead of a refund, which can be used for future purchases on ontimerapic.net.
Please Note: Shipping costs are non-refundable. If your return is due to our error (e.g., incorrect or damaged item), we will cover the cost of return shipping.
4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrectly shipped, please contact us immediately at info@ontimerapic.net or (715) 445-3359. We will arrange for a replacement or a full refund, including return shipping costs.
To help us process your claim, please provide photos of the damaged item and its packaging. We will take immediate action to resolve the issue and ensure your satisfaction.
5. Non-Returnable Items
The following items are non-returnable:
- Custom or Personalized Products: Products that have been specifically customized or personalized cannot be returned unless they are defective or damaged.
- Final Sale Items: Clearance, seasonal, or promotional items marked as final sale are not eligible for return.
If you are unsure whether an item is eligible for return, please reach out to our customer service team for clarification.
6. Exchanges
We do not currently offer direct exchanges. If you would like a different product, please follow the standard return procedure and place a new order for the item you wish to receive.
7. Return Shipping Address
Please ship all returns to the following address:
Ontimerapic Returns
165 S Washington St,
Iola, Wisconsin (WI)
USA
Be sure to include your order number and Return Authorization Number (RAN) when returning the item.
8. Timeframe for Returns
Returns must be made within 30 days of receiving your order. After the 30-day period, returns may not be accepted unless otherwise specified in writing by our customer service team.
9. International Returns
For customers outside the United States, we accept returns under the same conditions, but please be aware that you are responsible for return shipping costs, customs duties, and any other charges associated with returning an item internationally. The same 30-day return window applies.
10. Contact Us
If you have any questions about our return policy or need assistance with a return, please feel free to contact us:
Email: info@ontimerapic.net
Phone: (715) 445-3359
Website: www.ontimerapic.net
Street Address: 165 S Washington St, Iola, Wisconsin (WI)
Final Notes
By following the steps outlined in this return policy, you can ensure a smooth and hassle-free return process. Ontimerapic is committed to providing the highest quality products and customer service, and we want you to be satisfied with every purchase.
Thank you for choosing Ontimerapic!